When we accept returns
We accept a return and refund only when the product arrives with a manufacturing defect, is damaged, or has a problem caused by us.
To qualify:
- Report the issue within 24 hours of opening the product.
- Send photos or videos showing the problem. We may ask for these to confirm it.
- Our team will inspect the product and verify the issue before we approve anything.
What happens once we approve
- We'll arrange to collect the product from you.
- Your refund will be processed within 7 days of approval.
When we can't accept a return
We can't accept a return or refund if:
- The product was opened and our inspection finds no defect or issue.
- The problem was caused by misuse, mishandling, or accidental damage after delivery.
- You reported the issue after the 24-hour window.
Good to know
We may decline any return that doesn't meet the conditions above. By placing an order, you agree to this policy.
How to report an issue
Report it on WhatsApp at +20 12 7441 9155 within 24 hours of opening the product, with photos or videos showing the problem.